Are you passionate? Come work with us!

At Omnicom Media Group Nepal, we employ people with great passion!

Diversity and Inclusion

  • Our people are our greatest assets and we are committed to fostering an inclusive environment that attracts, engages and retains the best possible talent.
  • At Omnicom Media Group Nepal, we are committed to expanding opportunities for all employees without regard to race, colour, religion, gender, age, disability or any other characteristics.
  • Each person is valued for his or her talents, expertise and perspective.

What we offer you

  • Provident Fund
  • Gratuity
  • Insurance (Accidental and Medical)
  • Flexible Working Environment
  • Work from Home
  • Festive Allowance
  • Performance Bonus
  • Competitive Salary
  • Free Lunch
  • Team Excursions
  • 5 Working Days
  • Paid leaves (Annual, Sick)

Current Openings

About this role/ Role Overview

Service Desk Manager is responsible for ensuring customer service is timely and accurate on a daily basis. This role requires to understand, resolve if not, escalate, communicate the tickets, issues that the client has entered in the Jira Service Desk. He/ She needs to work closely with the Delivery Managers and the development team to solve all L1 and L2 support of the SLA projects. He/she needs to be in constant communication with the client as well as the stakeholders to support them.

The role holder’s day to day duties is not limited to managing critical incidents & problems, driving consistent standard, process improvements in line with ITIL, all to be done with excellent customer service delivery.

 

Key Responsibilities

Organization and Planning (30%)

  • Oversee 100% of the requests, incidents and problems.
  • Manages and coordinates urgent and complicated support issues.
  • Act as escalation point for all requests and incidents.
  • Develop and mature ticket escalation processes to ensure free flowing escalation and information within the organization.
  • Determine root cause of issues and communicate appropriately to internal and external customers.

Communication (20%)

  • Act as the first point of communication for any incidents, change requests, outage, emergencies of all the SLA projects that are going on.
  • Develop a proper process of the ticket/incident lifecycle.
  • Expectation management of the stakeholders and client
  • Proper communication of time estimation, ETA of the ticket, process followed, issue description to the stakeholders and client.

Technical expertise (20%)

  • Know how of software application workflow
  • Ability to solve small L1 and L2 issues on their own and respond
  • Ability to communicate to the development team regarding the requirement in technical terms
  • Knowledge about CMS

Stakeholder Management (20%)

  • Collaborate with the Product Development team to ensure consistent project execution
  • Liaise with internal teams (e.g. developers and product managers) to identify system requirements

Self-Learning (10%)

  • Stay up-to-date with new testing tools and test strategies

Any other additional tasks or responsibilities as required by the business.

Qualification, Skills and Competencies

  • Proven experience of at least 2 years in Support and maintenance function
  • Bachelor’s degree in technical field (BSC, BIM, BSC, BE)
  • Ability to work autonomously
  • Have excellent time management skills, including being able to triage incoming requests
  • Have an innovative attitude and find new ways to resolve problems
  • Ability to resolve Level 2 Service Desk issues as a minimum and troubleshoot issues relating to the IT infrastructure and network
  • Knowledge of Jira Service Desk
  • Work collaboratively with Nepal and Sydney teams
  • Excellent written and spoken communication
  • Ability to work on pressure

Final Note

This role description details the accountabilities that shape the performance expectations of the role.

Individualised KPIs will be set by your manager

Are you looking for an internship in one of the most forward – thinking data, technology and digital marketing organization? We are looking for interns to join our team.

This is a great opportunity to join us and learn first-hand what life is like in the fast-paced world of data and technology.

We have opportunities for you in the following field. If you are interested in any of the fields mentioned below, please send us your cover letter and resume by mentioning your preference in the subject line. Application procedure is mentioned below.

  • Quality Assurance (QA)
  • .NET Web Development

The internship concludes with a mock “Pitch Off” competition where you can put everything you have learnt to good use while having a great deal of fun with like minded people.

 

This could be you!

We’re calling for enthusiastic individuals who possess excellent attention to detail and a great people person who loves to have fun in a team environment.

You will be currently studying towards a bachelor’s degree or have recently graduated, ideally in the relevant fields of IT or computer science.

 

Duration of internship program!

Our intern intake is due to commence at the mid of February 2020 for a period of 12 weeks and will be held in Pulchowk, Lalitpur, Nepal.

You will be required to join us from 7 am – 4 pm from Monday to Friday!

 

What we have for the interns!

  • Great learning opportunity and fun working environment
  • Exposure to latest technology
  • Paid internship
  • Free lunch

Application procedure! 

Please email your Resume and Cover Letter to Kalpana.thamsuhang@omnicommediagroup.com by mentioning your preference in the subject line and address the following criteria in your cover letter: 

  • Why do you want to intern with us? 
  • What skills do you want to gain from this experience? 
  • In the past, how have you demonstrated team work/attention to detail? 
  • In what ways is your coursework relevant to this internship

Only short-listed candidates will be contacted for further recruitment processes. 

 

 

About this role/ Role Overview

As the SEO Manager you will play a critical role in providing clients with market leading organic search strategy and consultancy. As the SEO Manager you will be responsible for ensuring all organic search tasks are presented on time, are of a high quality, and all campaigns meet client objectives. The SEO Manager will ensure organic search campaigns are tasked properly, completed as scheduled and meet or exceed client goals. In this role the SEO Manager will take complete ownership of client deliverables and will continually optimize accounts by; demonstrating superior account management, providing organic search strategy guidance, identifying deep insights, providing flawless execution of tasks and ensuring successful campaign performance against client objectives.

Key Responsibilities

A) Leadership & Management (10%)

  • Build and develop relationships with other teams (within Resolution) to forge a collaborative approach.
  • Promote integration by working closely with other departments within Resolution and evaluating the impact of other media channels on organic search performance.
  • Recruit, retain and develop direct reports in line with Resolution HR policy (if applicable).
  • Provide daily direction, management, leadership and guidance to direct reports (if applicable).
  • Possess the resource allocation and prioritisation skills to coordinate efforts across teams.

B) Knowledge Management (35%)

  • Monitor client, competitor, and industry changes; and proactively communicate these findings to your team, clients and the wider organisation. Stay abreast of industry news and trends and proactively share knowledge within the wider search and digital teams.
  • Work with Account Director to present organic search training modules to the wider agency and actively contribute to company knowledge sharing sessions.
  • Push for increased responsibility, strive for self-improvement and take control of your own personal development. Regularly update and maintain your Career Development Plan.
  • Establish yourself as a thought leader internally. Become a subject matter expert in an area of interest. Share this knowledge with the wider company.
  • Ensure you allocate time for your direct reports to participate in knowledge share sessions and training (if applicable).

C) Account Management (20%)

  • Participate in regular team scrums / retrospectives / internal WIPs.
  • Provide daily account management via phoneandemail with clients and management teams. Ensure all clients’ deliverables are sent to stakeholdersand queries are responded to in a timely manner.
  • Review and deliver all client reporting (using available tracking and reporting tools) to report on pre-agreed business metrics.
  • Develop, manage, and coordinate campaign strategies for multiple clients at once.
  • Manage multiple projects / accounts simultaneously and prioritise workload. Work well independently and as part of a team to get deliverables out.
  • Act as a liaison between relevant stakeholders to ensure flawless communications and execution of organic search tasks.
  • Devise and implement a natural search strategy for a range of clients. This includes assisting with the preparation and presenting deliverables, recommendations and reports.
  • Ensure quality standards in line with the business guidelines are maintained.
  • Demonstrate technical competence and ability using best practice techniques.

 

D) Campaign Management (35%)

  • Maintain a clear understanding of (and guide when necessary) client KPI’s, other marketing, seasonality, USPs, competitor and product set.
  • Develop and implement long term execution plans that are derived from/ will achieve client’s stated business objectives.
  • Deliver recommendations to improve client’s site rankings and traffic and/or other measurable results, based on agreed KPIs/ business objectives for the project. Ensure any client documentation is sent to the client in a timely manner and is both valuesadding and of a high quality.
  • Use your analytical ability to extract valuable insights from the data and use it to make recommendations.
  • Continuously recommend ideas/tactics and formulate campaign optimisation plans

Required Experience & Qualifications /Critical elements of success

  • A degree in either marketing, IT or digital
  • 3+ years relevant work experience, preferably within an agency environment.
  • Experience working with Web Analytics packages including but not limited to; Google Analytics, Adobe Site Catalyst (Omniture), Webtrends, IBM NetInsight (Unica), etc.
  • Proven ability to deliver SEO analysis and insight across multiple clients.
  • Practical application of best practice organic search techniques with focus on: on-site optimization, off-site SEO, content marketing and social media optimization.
  • Excellent client facing skills. The ability to communicate and explain complex concepts in a simple and understandable manner.
  • Experience managing stakeholder relationships and working with large enterprise clients.
  • Identifying sales opportunities and growing revenue streams from existing client bases.
  • Experience managing direct reports (will put you ahead of the game but not essential)

Final note

This role description details the accountabilities that shape the performance expectations of the role.Individualised KPIs will be set by your manager.

About this role/ Role Overview

QA Engineer is responsible for creating, maintaining and executing test artifacts against assigned web projects.

This role requires to estimate test efforts, analyze them and communicated the test results. The role holder needs to report, track bugs, and verify bug fixes and new functionalities. The role holder is required to all sorts of testing as per requirement.

The role holder should be participating in day to day QA activates like reviewing the requirements with developers, project managers and AU team for consistency and accuracy and establish a test process and methodology. The role holder works in project or product group to achieve QA team objectives of achieving high quality delivery.

 

Job Duties & Responsibilities

Technical Expertise (50%) 

  • Plan, create and manage the overall Quality Planning strategy
  • Estimating, prioritizing, planning and coordinating quality testing activities
  • Creating detailed, comprehensive and well-structured test plans and test cases
  • Test current web projects and identifying deficiencies
  • Identify, record, document thoroughly and track bugs
  • Perform thorough regression testing when bugs are resolved
  • Develop and apply testing processes for new and existing web projects to meet client needs
  • Identify key KPIs for project quality
  • Perform API Testing, Load Testing along with report analysis
  • Design, develop and execute automation scripts using open source tools (Optional)

Product Quality Assurance (25%)

  • Investigate project quality in order to make improvements to achieve better client satisfaction
  • Reviewing quality specifications and technical design documents to provide timely and meaningful feedback
  • Identify quality assurance process bottleneck and suggest actions for improvement
  • Collect quality data and Oversee continuous improvement projects
  • Investigate the causes of non-conforming software and train users to implement solutions Track quality assurance metrics, like defect densities and open defect counts

Stakeholder Management (10%)

  • Collaborate with the Project Development team to ensure consistent project execution
  • Liaise with internal teams (e.g. developers and product managers) to identify system requirements

Self-Learning (15%)

  • Stay up to date with new testing tools and test strategies

Any other additional tasks or responsibilities as required by this business.

 

Key Skills and Competencies required

  • Proven experience of more than 2 years as a Quality Assurance Engineer with web-based Content Management Systems, Responsive Design Test
  • BS/MS degree in Computer Science, Engineering or a related subject
  • Should have experience and knowledge using variety of different testing techniques such as UI Testing, Automated Testing (preferred but not mandatory), Test Driven Development Strategies
  • Solid Knowledge of Software Development Life Cycle and Software Test Life Cycle
  • Experience in writing clear, concise and comprehensive test plans and test cases
  • Experience working in an Agile/Scrum development process
  • Experience in API Testing, Load Testing along with report analysis
  • Familiarity with HTML, CSS, JavaScript, JAVA, XML
  • Familiarity with SQL and scripting
  • Hands-on experience with both white box and black box testing
  • Good knowledge and skills of Project management and Bug tracking tools like Jira
  • A sense of ownership and pride in your performance and its impact on the company’s success
  • Excellent in spoken and written English
  • Critical thinker, problem-solving skills and good time-management skills
  • Experience in software development is a plus

Job Duties & Responsibilities

Media Process Management (5%)

  • Actively participate in client timeline management to ensure all deliverables are received on time and to a high standard.
  • Understand the business dynamics of the client patch you work across.

Stakeholder Management (Internal / External) (5%)

  • Grow and maintain good media relationships through polite and clear emails with media partners.
  • Build relationship with the PHD team, finance and billings

Team Management (10%)

  • Priorities regular check-ins with manager and ensure agency processes are understood
  • Actively participate in all training made available as well as agency team meetings.

Finance Management (75%)

  • Understand the nuances of each channels loading process, across online (digital), OMGP, offline (radio, TV, outdoor) and Production
  • Check confirmations against media plans to ensure media plans have been accurate loading
  • Load booked media activity into BCC (Media Systems) to prepare invoicing and other financial reporting function which must be conducted with absolute accuracy
  • Utilize BMD to accurately track financial loadings (PO Trackers & Budget Reconciliation) and invoices sent to client, which must be completed with absolute accuracy.
  • Accurately manage the end of month media finance checks.
  • Respond to Business Management team requests for Formstacks and MA in a timely manner.
  • Answer all account queries in a timely manner, following PHD process to ensure complete accuracy.
  • Ownership of HP Claiming Process including all Proof of Execution for co-funded campaigns. Including collecting Proof of Posting, 3rd party supplier invoices, PHD invoices and 3rd party tracking reports.

Partnerships (5%)

  • Develop a wide market knowledge, of your client category and the industry from trade press and other sources.

 

Qualification, Skills and Competencies

This is an entry level position, no prior experience required although tertiary education in a relevant field (Bachelor in Business Studies or Business Administration) is highly regarded. key attributes/skills to be successful in this role:

  • Strong attention to detail
  • Excellent in spoken and written English
  • Knowledge of Microsoft suite (Excel, Word)
  • Mathematical skills and excellent literacy
  • Interpersonal and communication skills
  • Organizational skills
  • A ‘can do’ attitude
  • Proactivity and problem solving
  • Enthusiastic and eager to learn

Job Duties & Responsibilities

Graphic Design – 60%

  • Designing new digital assets, including responsive UI design, digital banners, digital creative for marketing campaigns, emails, animated motion graphics, and creative social media assets.
  • Design print or downloadable collateral as well as other documentation as required.
  • Branding and Logo design
  • Create engaging and unique BAU collateral in-line with our existing brand identity standards to ensure brand consistency across all work
  • Ensure templates and brand management principles are maintained and consistent.
  • Prepare comprehensive design layouts using illustration, icons, photography and computer-generated imagery.

Website maintenance – 10%

  • Updating copy, images as provided
  • Conduct regular website review and design rejuvenation

Email creation using Campaign Monitor – 10%

  • Email marketing artwork/EDM’s, newsletter layouts

Assisting with Social media – 10%

  • Design social media creative content across all platforms
  • Posting preapproved copy across all social channels

Other administrative tasks such as: – 10%

  • Event coordination (sourcing locations, finding prices etc)
  • HubSpot CRM maintenance
  • Data entry
  • Gathering data as needed

 

Qualification, Skills and Competencies

  • High attention to detail
  • Excellent English communication skills.
  • More than 3 years of experience in graphic design and Adobe CS with interest in Marketing.
  • Strong experience and advanced level in In-Design, Illustrator, Photoshop, XD, After Effects including experience producing Animated GIFS.
  • Experience working on direct mail, corporate collateral, front-end web design and social media platforms such as LinkedIn
  • Understanding and knowledge of brand management principles.
  • Skills in HTML and CSS Skills in Microsoft Office – Word, PowerPoint and Excel Strong communication and design skills
  • Experience in creating HTML5 animated digital ads, Adobe Animator and AfterEffects (desirable, not essential)
  • Experience with email systems such as Campaign Monitor (desirable, not essential)
  • Experience with Hubspot CRM (desirable, not essential)

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